Bonnie Togs is a children’s clothing specialist, with over 25 stores in the Ontario market, and growing rapidly. Like most of our clients, Bonnie Togs’ approached us to help increase overall store performance. They had seen the Graff Retail training systems in use through another retailer who had won The Retail Council of Canada’s award for Best Employee Development Programs. They knew they worked and gave us a call. After a thorough needs assessment, Bonnie Togs moved forward with Graff Retail on a comprehensive Store Operations System. This included our Hiring Systems, New Employee Orientation, Sales Training System, Management Training, Sales Management System, and a Balanced Scorecard.

• Same store sales jumped nearly 15%
• The average number of items sold to each customer jumped by 15%
• Staff turnover fell an amazing 70%!

And in a wonderful coincidence, Bonnie Togs went on to win The Retail Council of Canada’s award for best Employee Development Program in 2007 using our suite of training systems!

With over 1000 stores from coast to coast, Home Hardware is ‘close to home’. Graff Retail has been the featured speaker on numerous occasions at their Dealer conferences. We have customized our Selling with Passion selling system for their contractor sales side of the business and then rolled it out across the country. Recently, we have developed and ran a highly successful Territory Management program for the company’s Area Managers.

In every thing we’ve done since 2001 for Home Hardware, the reaction is always the same … the Dealers and staff loves us! Whether its our passion, knowledge or commitment to helping them get better, both the participants and the company are always thrilled.

As the home healthcare division of Praxair Canada Inc., Medigas is singularly committed to helping people live better lives and supporting the medical professionals who make it all possible. For more than 35 years, Medigas has been providing physicians and their patients with home oxygen therapy, sleep therapy and home medical equipment. When Medigas decided it was time to go “retail”, they turned to Graff Retail to help them along the way. Our expertise was used to help train their staff on the necessary management and selling skills, in addition to creating the standards for executing their retail vision. It’s a partnership that has paid off for Medigas, as their stores are now fulfilling their promise of becoming great retail shopping experiences for their customers.

Retail Council of Canada (RCC) has been “the Voice of Retail” in Canada since 1963. The RCC is the leading association for retailers across Canada, representing more than 40,000 store fronts of all retail formats across Canada, including department, specialty, discount, and independent stores, and online merchants. Each year, amongst all of the other outstanding work they do, they present important conferences and workshops for their members.

Graff Retail has been privileged to present keynotes at both their annual STORE Conference and the very successful Human Resource Conference. In addition, we’ve partnered with the RCC for the past two years to present Regional Workshops across the country to retailers of all types. Currently, we’re working closely with the RCC on their very important task force looking at the challenges faced by independent retailers across Canada.

Our partnership with the Retail Council of Canada is one that we treasure.

Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting the health care needs of Canadians over 40 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,055 stores from coast to coast, becoming an indelible part of the lives of Canadians, both young and old.

Graff Retail has had the privilege of speaking at their Annual Associate Conferences not once, but twice! It seems the response was so positive to our first presentation, they brought us back the following year. The success from theses conferences translated into additional presentations at both their Pharmacist and Cosmetics Conferences across Canada. Our commitment to learning about the clients true needs and presenting practical solutions consistently make us a hit for Shoppers Drug Mart.

As the leader in alcoholic beverage retailing in Nova Scotia, this client has really evolved into a top flight retailer that can compete with the very best. Each year they run an important conference for their store managers to attend. This is where Graff Retail comes in. In 2007 we were asked to design and present significant portions of their conference. The challenge was to make it the best conference ever! We created a series of concurrent workshops and two keynote presentations for the delegates. By linking the programs together, and ensuring they fit the realities of the audience, we delivered a hit! How successful? Well, we’re back again this year for their 2008 conference!