Are you the 'best of the best' on the sales floor? Here's a quick way to find out. Test your sales knowledge with this 'Super Sales Quiz':
1. What should you never say (even though most salespeople do!) when greeting a customer?
2. Describe your favourite way to establish rapport with a customer.
3. What are the 10 best-selling products in your store? What are the key features and benefits of each one?
4. Identify three additional items that should be suggested with each of these best-selling products.
5. What is the most effective response to the objection "It's too expensive."?
6. What is your favourite way to ask for the sale?
7. What is your second favourite way to ask for the sale?
8. What is your third favourite way to ask for the sale?
9. At the cash desk, what is one thing you can do to increase the number of items sold to each customer?
10. How do you get your customers excited about, or emotionally attached to, the product you are showing to them?
So, how did you do? Do you have this stuff down cold or could you use a little help here and there?
Be sure to pass this quiz on to all of your sales associates and your Head Office staff. Talk about your various sales approaches and how they might be improved. You'll probably pick up a few pointers in the process!
If you were a subscriber to Graff Retail TV's Get Selling online sales training you would know the answer to these (and many more) sales questions. More importantly, you'd actually be selling more!
Discover what thousands of retailers already know about selling more. Check out Graff Retail TV today!
